Are you passionate about fitness and love helping others succeed? Do you thrive on solving problems and making people’s lives easier? If so, we have the perfect role for you!
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What Weโre Looking For:
Weโre on the hunt for a dynamic, energetic Head of Customer Support whoโs ready to revolutionize the way fitness businesses operate. This isnโt your typical 9-to-5 desk job. While you’ll primarily be based in our Cardiff office, there will be occasional travel across the UK to visit clients and attend exciting events.
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Your Mission, Should You Choose to Accept:
- Be the Hero: Assist our amazing clients with their needs and support them on the LeadDec platform, helping them unlock its full potential.
- Multichannel Maestro: Provide top-notch support via text, Zoom calls, and emails. Youโll be the friendly face and voice that our clients trust.
- Training Guru: Create engaging training videos and host live Zoom sessions to educate and empower our users.
- Problem-Solving Ninja: Swiftly resolve issues and create support tickets for more complex problems, ensuring no issue goes unsolved.
- Occasional Road Warrior: Travel around the UK once a month to meet clients and attend industry events, spreading the LeadDec magic.
- Idea Generator: Bring fresh, innovative ideas to the table to help us continually improve and grow.
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What You Bring to the Table:
- Fitness Fanatic: A passion for fitness and an understanding of the fitness industry.
- Communication Champ: Excellent written and verbal communication skills, with the confidence to jump on calls and handle any situation.
- Tech-Savvy: Comfortable with technology and eager to learn new tools.
- Time Management Whiz: Great at juggling multiple tasks and staying organized.
- Problem-Solving Pro: Driven to fix problems and make our clientsโ lives easier.
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Why Youโll Love Working with Us:
- Balanced Adventure: Occasional travel opportunities across the UK.
- Be Part of the Action: Attend exciting events and meet industry leaders.
- Innovate and Inspire: Your ideas matter. Help shape the future of LeadDec.
- Supportive Team: Work with a passionate and dynamic group of people.
- Flexibility: Enjoy a flexible working environment that respects your work-life balance.
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Location Requirement:
This is an in-office position based in Cardiff. Therefore, the ideal candidate must be living in Cardiff or willing to relocate to Cardiff.
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How to Apply:
Ready to embark on this exciting journey with us? Send your resume and a fun cover letter telling us why youโre the perfect fit for this role to info@leaddec.com
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LeadDec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Join us at LeadDec and letโs revolutionize the fitness industry together! ๐