This last week, there have been a lot of questions on all things staff
From coaching clients in the Incubator to a few Qs inside our FREE community group on Facebook
If you’re not in the FREE group, then come join us —>> https://www.facebook.com/share/4vykJJ5UbihncQ7k/
Anyway…
I wanted to cover a few rapid Q&As on staffing that have been popping up
1️⃣ Where do you find good staff?
Super hard question, finding staff is easy, finding quality staff does take a little more work
When we had FitHub30, we found staff via 2 sources
1: Clients who loved everything we did & wanted to get involved, that could be from doing calls to book prospects in to making sales calls, while others wanted to get qualified to coach sessions
2: We also found a good percentage of our staff from Indeed
3: There are a few other places to mention too, one of our best coaches came from following us on Instagram, liking a load of our posts & then me reaching out to him. We have also found office staff from LinkedIn
2️⃣ How much do you pay staff?
Another super long answer, but I’ll keep it super short…
A lot will be based on your business model & what you need them to do
If you have a coach do just 1-2 hours, then they may be on a much higher hourly rate
Likewise, you might employ staff on a FT basis, this is what we did in the end, paying them a few £ over minimum wage
Then found ways for the staff to then be able to increase their wages with running accelerators & workshops
If I was going to open a studio again, I think I would change it up a little
Instead of taking on FT staff & filling their downtime with random tasks, I would take them part-time & offer them FREE rent to run their own PT sessions, but having to wear the clothing of my fitness business when in the studio
Again, so many options, you need to find the one that works for you & keep the staff happy
3️⃣ How do you keep staff accountable & not let standards slip?
Such a difficult one, but from experience, it’s setting expectations from the get-go
If you let things slide, either by letting them see you do it, or you not pulling them up on it, then you’re in trouble
These days, we have a detailed job description, handbook, KPIs & quarterly reviews
Plus, all office staff are on an initial 6-month probation
Finally, on this topic, a big thing we have introduced is a career path, showing them how they can increase their salary when the business grows
Be honest & be strict 👊
4️⃣ How do you get rid of a staff member?
I remember the first person I had to sack, I literally cried while doing it 😆
What a mess that was, but all of my own making
The easiest ways to sack staff & not face any backlash is by setting the KPIs mentioned above, ensuring they agree to them, having those quarterly reviews, & then giving them 3 strikes
This makes your life so much easier when dealing with problem staff, as they have nothing to argue against when it’s clear they are not performing
Plus, that staff member will know it’s coming & potentially will walk before you push
So yeah 😆
A quick overview of a few questions that have been popping up in the Incubator Coaching Mastermind over the last few weeks
For full details on that, check out this link —>> https://fitproincubator.com/
Or want to chat all things META ads & lead generation, then book a call here —>> https://go.fitproleadgen.com/chatwithus-e
You got this 💪
David 🙂
